At Varahi Accessories, we respect your privacy and are committed to protecting the personal information you share with us while visiting or shopping on www.varahiaccessories.com.

By using our website, creating an account, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.

 

1. About this policy

Varahi Accessories (“we”, “us”, “our”) sells jewellery and fashion accessories through www.varahiaccessories.com. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the choices and rights you have.

Please read it before creating an account, placing an order, or contacting us. Where we need your consent to use your information, we will ask for it clearly, for example through a checkbox or a cookie banner. Simply browsing the Website does not mean you have agreed to everything in this policy.

2. Information we collect

Information you give us

• Name, email address, and phone number
• Billing and shipping address
• Account details (such as your login and order history)
• Messages, enquiries, reviews, and support requests you send us
• Information you provide when entering promotions or signing up for offers

Payment information

Payments are processed by third-party payment gateways ([name of payment gateway, e.g. Razorpay / PayU/ Phone pay]). We do not store your full card, UPI, or net-banking credentials on our servers. We receive only limited details needed to confirm your payment, such as the transaction status and reference number. [If you offer Cash on Delivery, add: For Cash on Delivery orders, we collect only your order and delivery details.]

Information collected automatically

• IP address, browser type, and device information
• Pages visited and how you use the Website
• Cookies and similar technologies (see Section 6)

3. How we use your information

We use your information to:

• Process, deliver, and keep you updated on your orders
• Manage your account and respond to your questions and support requests
• Handle exchanges, replacements, and refunds
• Keep transaction and business records, including those needed for tax and legal reasons
• Detect and prevent fraud and unauthorised transactions
• Improve our products, Website, and customer experience
• Send you offers and product updates, only if you have opted in (see Section 7)

We will not use your information for a purpose that is materially different from those above without telling you and, where required, asking for your consent again.

4. Who we share your information with

We do not sell or rent your personal information.

We share information only as needed with service providers who help us run the business, including:

• Payment gateways: to process payments
• Courier and logistics partners: to deliver your orders
• Hosting and website service providers: to keep the Website running
• Analytics and advertising tools: Google Analytics, Meta Pixel;
• Messaging providers: WhatsApp, SMS, email service to send order updates and, if you opted in, offers

These providers may only use your information to provide their services to us. Some of them may store or process data outside India. Where this happens, we take reasonable steps to ensure your information remains protected.

We may also disclose information where required by law, court order, or a government authority, or to protect our legal rights.

5. How long we keep your information

• Order and transaction records: for 10years to meet accounting, tax, and legal requirements
• Account information: until you ask us to delete your account, unless we must keep certain records by law
• Enquiries and support messages: after the matter is resolved
• Marketing preferences: until you withdraw consent

When information is no longer needed, we delete it or anonymise it.

6. Cookies

We use cookies and similar technologies in these categories:

• Essential cookies: keep your shopping cart, login, and checkout working. These cannot be switched off.
• Performance and analytics cookies: help us understand how visitors use the Website so we can improve it.
• Marketing cookies: [used to show relevant offers; delete if you do not use them].

You can accept or reject non-essential cookies through our cookie banner, and you can also block or delete cookies in your browser settings. If you block essential cookies, some features, such as the cart, may not work.

7. Marketing messages

We send offers, new-arrival news, and product updates by [email / SMS / WhatsApp] only if you have agreed to receive them. You can opt out at any time by using the “unsubscribe” link in an email, replying STOP to a message [adjust to your channel], or contacting us using the details below. Opting out of marketing does not affect order-related messages, such as delivery updates.

8. Your rights and choices

You can ask us to:

• Access the personal information we hold about you
• Correct or update information that is inaccurate or incomplete
• Delete your information or your account, subject to records we are legally required to keep
• Withdraw consent you have given us, such as for marketing
• Raise a complaint about how your information is handled

To make a request, email or call us using the details in Section 13. We may need to verify your identity first, and we aim to respond within [30] days. You can update many account details yourself by logging in to your account.

9. Data security

We use reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure. If a data breach affects your personal information, we will notify you and the relevant authorities as required by law.

10. Your account

Please keep your login details confidential and use a strong password. If you think someone has accessed your account without permission, contact us immediately.

11. Children

Our Website is not intended for children under 18. We do not knowingly collect personal information from anyone under 18 without a parent’s or guardian’s consent. If you believe a child has given us information, please contact us and we will delete it.

12. Third-party links

The Website may contain links to other websites or services. We are not responsible for their privacy practices, content, or security, so please read their policies separately.

13. Contact us and grievance officer

For questions, requests, or complaints about this policy or how we handle your information, contact our owner or team.

Email – varahiaccessories@gmail.com

Phone / WhatsApp: +91 8989882169

Response time: We will acknowledge your complaint within [48 hours] and aim to resolve it within 30 days.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “last updated” date at the top. If we make significant changes, we will notify you by email or a notice on the Website before they take effect.