At Varahi Accessories, we carefully check and pack every order before dispatch.

Because jewellery is a delicate and personal-use product, we generally do not accept returns or refunds for change of mind, personal preference, size issues, or simply because the customer no longer wants the product.

 

1. About this policy

At Varahi Accessories, we check and pack every order carefully before dispatch. This policy explains when you can return or exchange a product, how to make a claim, and how refunds work. It forms part of our Terms & Conditions and should be read together with our Shipping Policy. Nothing in this policy limits any rights you have under Indian consumer protection law that cannot be excluded.

2. Our general position

Jewellery is a delicate, personal-use product. For this reason, we generally do not accept returns, exchanges, or refunds for:

• Change of mind or personal preference
• Colour preference
• Size concerns where measurements were clearly provided on the product page
• Minor colour differences caused by photography or screen display

This policy does not apply to products that are damaged, defective, or incorrect, which are covered in Section 3.

3. Damaged, defective, or incorrect products

If you receive a product that is damaged, defective, or not what you ordered, or if an item is missing from your parcel, you may request a replacement, exchange, or other remedy as described in Section 7.

Time limit to report: You must contact us within [48 hours] of receiving your order. Claims reported after this period may not be accepted.

4. Unboxing video and evidence

To help us resolve claims fairly and quickly, a clear, continuous unboxing video is required for any claim about damage, a defect, a missing item, or an incorrect product. The video should:

• Show the sealed parcel and the shipping label before opening
• Record the whole opening process without cuts, pauses, or editing
• Clearly show the product and the problem

Claims with no video or other reasonable evidence may not be accepted.

5. How to make a request

Send the following to us on WhatsApp or by email:

• Your order number and the name used on the order
• Your unboxing video (or photos, as explained in Section 4)
• A short description of the problem

WhatsApp: +91 8989882169 Email: varahiaccessories@gmail.com

We will review your request and reply within [2 working days] with our decision and the next steps.

6. Condition of items to be returned

If we ask you to send an item back, it must be:

• Unused and unworn
• In its original condition
• Returned with its original packaging, tags, cards, boxes, and accessories, where applicable

Products that have been used, altered, or damaged after delivery, or that are incomplete, will not be accepted. Please send the item back within [4 days] of our approval, using the method we confirm in our reply. Please do not send anything back before we approve your claim.

7. Replacements, refunds, and store credit

Replacements. Once your claim is approved [and, where requested, the returned item is received and checked], we will send a replacement, depending on stock. We aim to dispatch it within [7 days] of approval.

If a replacement is not available. If we cannot replace the item, you can choose between store credit for the product’s value or a refund to your original payment method

Store credit. Approved returns are generally settled as a replacement or a coupon code / store credit, not cash. Store credit is valid for 1 year from the date it is issued.

Refunds to the original payment method. You will receive your money back, not store credit, in these cases:

• We cancel your order (for example, because of a pricing error or because the product is unavailable)
• We cannot deliver your order, or a parcel is lost in transit
• You successfully cancel your order before it is processed or dispatched

Refunds are made to your original payment method .Your bank or payment provider may take additional time to show the amount. For COD orders, we will ask for your bank or UPI details to send the refund.

8. Shipping charges on returns

• Original shipping and COD handling charges are non-refundable, except when we cancel your order or cannot deliver it.
• If the problem was our error (a wrong, damaged, or defective item), we will cover the cost of sending the item back or arrange a pickup.
• For any other approved return, you may be responsible for the cost of sending the item back to us unless we tell you otherwise.

9. Cases that are not eligible

Return, exchange, or refund may not be available for:

• Change of mind, or colour or size preference, as described in Section 2
• Products damaged after delivery, or used or worn products
• Items returned without original packaging or accessories
• Sale, clearance, or discounted products, unless they are damaged, defective, or incorrect
• Claims made after the reporting period in Section 3
• Claims with no video or other reasonable evidence, as described in Section 4

Surprise Mystery Box: Mystery boxes are not returnable unless damaged, defective, or missing items on arrival.

10. Order cancellation

Once an order is packed, processed, or shipped, cancellation may not be possible, and this policy applies instead.

11. Contact us and grievances

For questions or complaints about a return, exchange, or refund, contact:

Phone / WhatsApp: +91 8989882169 Email: varahiaccessories@gmail.com

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “last updated” date at the top. Orders already placed are covered by the policy in force when you placed them.